B2B SOFTWARE COMPANY. 25-YEAR OLD. 350 EMPLOYEES. 50 DISTRIBUTORS.

Objectives

To improve R&D, sales, services, and customer support.

Project Scope

– Operational diagnostic.

– Strategic planning.

– Process review for target areas, knowledge management, and CRM.

Results

In two years:

– 300% revenue growth.

– 800% EBITDA growth.

B2B SOFTWARE COMPANY. 15-YEAR OLD. 520 EMPLOYEES.

Objectives

– To improve productivity in R&D and services.

– To increase sales.

Project Scope

– Operational diagnostic.

– Strategic plan review.

– Process review for target areas, customer support, knowledge management, and CRM.

– Design (and implementation support) of a distribution channel model.

Results

In one year:

– 62% increase in product development productivity.

– 98% increase in field-services operational efficiency.

– Increase from -16% loss to +8% contribution margin for on-demand software development services.

– Full implementation of a corporate university.

In two years:

– Customer base increase: from 150 (acquired in 15 years) to 280 .

GLOBAL B2B SOFTWARE COMPANY AND ITS DISTRIBUTOR. $ 500 MILLION REVENUE.

Objectives

– Localize product for a major emerging country.

Project Scope

– Identification of the localization requirements.

– Product strategy definition.

– Localization and go-to-market planning.

Results

– Project scope delivered in 30 days.

– Project successfully executed by the

– Significant market-share acquired.

GLOBAL, MULTI-BILLION-DOLLAR SOFTWARE COMPANY.

Objectives

– Localize product for strategic, complex market, overcoming results of the previous unsuccessful project.

Project Scope

– Identification of the localization requirements.

– Product strategy definition.

– Localization development planning.

Results

– Project scope delivered in 45 days.

– Project successfully executed by the

– Sales and service channels established.

INTERNET SOLUTIONS COMPANY. 5-YEAR OLD. 30 EMPLOYEES.

Objectives

– Strategic planning.

– Validation of established goal of 30% growth for following year.

Project Scope

– Strategic planning.

Results

– Project scope delivered in one week.

– 72% growth in the first planned year.

GLOBAL, MULTI-BILLION-DOLLAR ENTERPRISE APPLICATION COMPANY.

Objectives

– Due diligence for acquisition target (operational aspects).

– Integration planning for a 370-people operation and a 550-people, to-be-acquired operation.

Project Scope

– Operational due diligence.

– Synergies and risks identification.

– Integration planning.

Results

– Due diligence delivered in one week.

– Full integration plans delivered in one month (organizational structure; products; people; marketing; sales; distribution channels; services; customer support; R&D; corporate governance; finances; facilities;IT).

GLOBAL, MULTI-BILLION-DOLLAR SOFTWARE COMPANY.

Objectives

– Refine the well-established, decades-old processes for distribution channel management.

Project Scope

– Operational diagnostic.

– Recommendations for process improvements.

Results

– Several improvement opportunities identified in one week.

– Several improvements implemented in the nation-wide effort in the following year.

FINTECH COMPANY. 20-YEAR OLD. 100 PEOPLE.

Objectives

– To triple revenue in three years.

Project Scope

– Operational diagnostic.

– Strategic planning.

– Operational model review.

– Process improvement strategy.

– Integrated process improvement – R&D, distribution, services, customer support.

Results

In one year:

– 300% increase in sales.

– 40% increase in operational efficiency (company wide).

– 36% cost reduction in customer support.

– 78% productivity increase in software development.

B2B SOFTWARE COMPANY. 1,200 EMPLOYEES.

Objectives

– To improve the efficiency of professional services.

– To reduce the high costs of implementation services.

Project Scope

– Operational diagnostic.

– Process review – product management; service offerings management; application implementation methodologies; repeat services processes; organizational structure; knowledge management; capacity management; andmanagement.

– Review of compensation models.

Results

In one year:

– 50% cost reduction in application implementation.

B2B SOFTWARE COMPANY. 1,150 EMPLOYEES.

Objectives

– Consolidate and improve R&D processes for segregated operations stemming from the merger of 5 companies.

Project Scope

– Operational diagnostic.

– Integrated process review.

Results

In one year:

– Organizational structure, procedures, tools, training, professional profiles, and performance indicators reviewed andfor:

– Product management.

– Technology and architecture management.

– Software development and maintenance.

– Software tests.

– Product documentation.

– Configuration management and DevOps.

– Release management.

– Customer support.

– Knowledge management.

– Process management.

B2B SOFTWARE COMPANY. 15-YEAR OLD. 120 EMPLOYEES.

Objectives

– To improve profitability.

Project Scope

– Operational diagnostic.

– Integrated process review for R&D, customer support, and professional services.

Results

In one year:

– 75% increase in EBITDA.

B2B2C SOFTWARE COMPANY. 8-YEAR OLD. 20 EMPLOYEES. 170 .

Objectives

– To accelerate growth.

Project Scope

– Operational diagnostic.

– Strategic planning.

– Operational model review.

– Integrated process review – company-wide.

Results

In thirteen months:

– Acquisition of 800 new customers.

In three years:

– Acquisition of 3,000 new customers.

B2B SOFTWARE COMPANY. 20-YEAR OLD. 210 EMPLOYEES.

Objectives

– To reduce losses of professional services (80-people department).

Project Scope

– Operational diagnostic.

– Operational model review.

Results

In four months:

– Increase of billable time from 58% to 88%.

APPLICATION SOFTWARE COMPANY. 35-YEAR OLD. 580 EMPLOYEES.

Objectives

– To reduce customer churn (30% in one year, due to product-related issues) and financial losses.

Project Scope

– Operational diagnostic.

– Crisis management strategy.

– Tactical recovery plan – product management and product development.

– Integrated process review – R&D, customer support, knowledge management, and process management.

– Customer communication program.

Results

In five months:

– Complete turn-around:

– Reduction of customer churn to typical market levels.

– Profitability.

GLOBAL, MULTI-BILLION-DOLLAR SOFTWARE COMPANY.

Objectives

– Develop a full strategic plan in 30 days for enterprise and government lines of business of major subsidiary.

Project Scope

– Operational diagnostic.

– Strategic plan for enterprise and government lines of business.

Results

– Full strategic plan and detailed “tactical implementation plan” developed in 15 days for both enterprise and government lines of business (with highsatisfaction).

NICHE APPLICATION DEVELOPMENT COMPANY (GOVERNMENT). 15-YEAR OLD. 130 PEOPLE.

Objectives

– To increase software development productivity.

Project Scope

– Operational diagnostic.

– Integrated process review for R&D, sales, and customer support.

– Team building.

Results

In six months:

– 155% increase in software development productivity.

– 98% increase in revenue.

B2B SOFTWARE COMPANY. 22-YEAR OLD. 350 EMPLOYEES.

Objectives

– To reach go-no-go decisions about critical internationalization initiatives.

Project Scope

– Strategic and operational diagnostic – opportunities and capabilities.

Results

In three weeks:

– Full diagnostic performed (one week).

– Decisions made.